Custom-Built Software for Agile, Scalable, and Secure Business Growth
At Towzun IT Solutions, our Software Division is dedicated to building digital experiences that are intelligent, efficient, and tailored to your business objectives.
Our Core IT BPO Services
Technical Support Services
Our technical support team ensures your customers receive quick, expert resolutions around the clock. From product troubleshooting to software assistance, we maintain high satisfaction through multi-channel support—via phone, email, chat, or ticketing systems.
- 24/7 Multi-Channel Tech Assistance
- Troubleshooting for Hardware & Software
- SLA-Based Incident Resolution
- Remote Diagnostics and Ticketing Support
Customer Support Services
Deliver consistent, high-quality customer experiences with our inbound and outbound support teams. We handle inquiries, feedback, complaints, and account-related tasks with professionalism that strengthens your brand’s reputation.
- Inbound & Outbound Customer Handling
- Multilingual Support Capabilities
- Query Resolution & Issue Escalation
- CRM-Integrated Communication
Back Office Support
Our back-office solutions keep your business running smoothly behind the scenes. Services include order processing, document management, CRM updates, and administrative task automation to help reduce operational load.
- Order & Pransaction Processing
- Document Scanning & Indexing
- CRM and Database Updates
- Admin and Scheduling Support
Banking & Financial BPO
For banks and financial firms, we provide KYC processing, compliance management, fraud detection support, customer onboarding, and transaction monitoring—ensuring security, speed, and regulatory alignment.
- KYC/AML Verification Services
- Customer Onboarding & Due Diligence
- Transaction Monitoring & Alerts
- Financial Compliance & Audit Support
AI & Automation-Driven BPO
We harness automation and AI tools to eliminate repetitive tasks, reduce human error, and increase processing speed. From chatbots and RPA to smart workflow automation, our solutions are designed for agility and scalability.
- Robotic Process Automation (RPA)
- AI Chatbots for Front-line Support
- Workflow Optimization Tools
- Automated Document Processing
Healthcare BPO
Towzun’s healthcare outsourcing covers medical billing, claims processing, transcription, patient records management, and appointment coordination—ensuring compliance with HIPAA and improving service delivery in clinical settings.
- Medical Billing & Coding
- Patient Records & Data Management
- Insurance Claims Processing
- HIPAA-Compliant Documentation